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Format: PDF
Size: 16 pages; print on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")
Intended audience: Frontline workers, managers and physicians
Best used: Download the PDF or read the issue online by using the links below.
Stories
Giving Patients a Voice
Learning by Listening
Curiosity Leads to Better Service
Simple Notebook Improves Care
Around the Regions
From the Desk of Henrietta: Body, Mind, Service
Tips and Tools
Puzzles and Games
- SuperScrubs! Hank's full-page comic: Through the Patient's Eyes
- Patient Participation, a word scramble
- Caring for Patients With Heart, a "Hank lib"
- Get the answers to this issue's puzzles and games
Giving Patients a Voice
Learning by Listening: Patient Advisory Councils
Curiosity Leads to Better Service
Work With Patients to Ensure Follow-Up Appointments
Archived content
Live, non-archived content
Long Teaser
The Fall 2014 issue of HANK, the Labor Management Partnership's quarterly magazine focuses on giving patients a voice.
Nav Section
Topics
Culture
Performance Improvement
Service
Communicator
Tyra Ferlatte
Editor (if known)
Tyra Ferlatte
Hank
Fall 2014
Keywords
patients
patient voice
Attached file
Date of publication
This has been edited
0
Hank cover image
Hank cover art high-res
Hank cover art low-res
Content Type
Hank
Content Goal
Inspire
Instruct
Subject
Hank Issue Number
41
Linksets
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Also in This Issue
Inspire
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Tips and Tools
Instruct