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Format: PDF

Size: 16 pages; print on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")

Intended audience:  Frontline workers, managers and physicians

Best used: Download the PDF or read the issue online by using the links below.

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Giving Patients a Voice
Learning by Listening: Patient Advisory Councils
Curiosity Leads to Better Service
Work With Patients to Ensure Follow-Up Appointments
Archived content
Live, non-archived content
Short Teaser

Giving patients a voice.

 

Medium Teaser

This issue of Hank explores how some unit-based teams are including the patient’s voice in their performance improvement work. 

Long Teaser

The Fall 2014 issue of HANK, the Labor Management Partnership's quarterly magazine focuses on giving patients a voice.

Nav Section
Topics
Culture
Performance Improvement
Service
Communicator
Tyra Ferlatte
Editor (if known)
Tyra Ferlatte
Hank
Fall 2014
Keywords
patients
patient voice
Attached file
Date of publication
This has been edited
0
Hank cover image
Cover of Fall 2014 Hank
Hank cover art high-res
Hank cover art low-res
Content Type
Hank
Content Goal
Inspire
Instruct
Hank Issue Number
41

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